Nicola Millard

Dr. Nicola Millard is currently a Principal Customer Experience Consultant withBT Global Services and has worked for BT in operational, research and consultancy areas since joining the company in 1990. She provides thought leadership on different models of people centred customer experience design by marrying together three ‘ologies’; psychology, technology and futurology. She holds a degree in Applied Psychology and Computing from Bournemouth University and gained her PhD on 'Motivational User Interfaces' from Lancaster University.

Nicola Millard
British Telecommunications PLC
Adastral Park, Martlesham Heath, Ipswich, U.K.
nicola.millard@bt.com